Who we are
The services and website are operated by Twenty5SeveN, for more information please visit https://www.twenty5seven.co.uk/. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies in the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Our collection and use of your personal information
We may collect personal information about you when you access our website, contact us, send us feedback, use our services or complete customer surveys. We collect this personal information from you either directly or indirectly. The personal information we collect about you depends on the nature of the services we are providing you with. Such information may include:
Your name, address and contact details;
Date of birth;
Bank account and payment details;
Details of any feedback you give us by phone, email, post or via social media;
Information required for the services we provide to you; such as business accounts, email access and invoices
We may use this personal information to:
Carry out the services you require from us;
Verify your identity;
Customise our website and its content to your particular preferences; or
Notify you of any changes to our website or to our services that may affect you or as part of the improvement of our services.
The Services and website use are not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases upon which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:
Consent: where you have given us clear consent for us to process your personal information for a specific purpose
Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
Legal Obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
Public Task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
Legitimate Interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
When information is collected
What information we ask for
How and why we use your information
When you contact us
Contact details: your name, address, telephone number and email address.
We ask for this:
— to communicate with you about our services
— to send relevant documentation or information
We will keep this information until:
— you tell us you no longer require our services or 3 years whichever is shorter.
When you use our Services
Bank details and / or card information.
Information required in relation to the services provided e.g. client management, business accounts, email access.
We ask for this:
— to take payment
— to carry out the specific tasks you have required us to do so
We will keep this information until:
— you tell us you no longer require our services or 3 years whichever is shorter
Who we share your personal information with
We may share your name and address details with other agencies assisting us in the provision of services to you. For more information please email us at firstname.lastname@example.org . This data sharing enables us and them to provide you with the Services that you have requested. We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
We may send you information about the services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone or text message (SMS). If you have agreed to being contacted in this way, you can unsubscribe at any time by contacting us at email@example.com.
It may take up to 14 days for this to take place. For more information on your rights in relation to marketing, see 'Your Rights’ below.
Under the General Data Protection Regulation, you have a number of important rights free of charge. For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:
Email or write to us,
Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.
How to contact us
Please contact us, if you have any questions about this privacy notice or the information, we hold about you.
If you wish to contact us, please send an email to firstname.lastname@example.org