GDPR Policy

 

We ask that you read this privacy policy carefully as it contains important information on who we are, how and why we may collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

The services and website are operated by Twenty5SeveN, for more information please visit https://www.twenty5seven.co.uk/. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies in the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our services. Throughout the use of our Services we may pass on information to other certain trusted third parties. These other third parties may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party services, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We may collect personal information about you when you access our website, contact us, send us feedback, use our services or complete customer surveys. We collect this personal information from you either directly or indirectly. The personal information we collect about you depends on the nature of the services we are providing you with. Such information may include:

  • Your name, address and contact details;

  • Date of birth;

  • Bank account and payment details;

  • Details of any feedback you give us by phone, email, post or via social media;

  • Information required for the services we provide to you; such as business accounts, email access and invoices

We may use this personal information to:

  • Carry out the services you require from us;

  • Verify your identity;

  • Customise our website and its content to your particular preferences; or

  • Notify you of any changes to our website or to our services that may affect you or as part of the improvement of our services.

The Services and website use are not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases upon which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:

  • Consent: where you have given us clear consent for us to process your personal information for a specific purpose

  • Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract

  • Legal Obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

  • Public Task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

  • Legitimate Interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected

What information we ask for

How and why we use your information

When you contact us

Contact details: your name, address, telephone number and email address.

We ask for this:

— to communicate with you about our services

— to send relevant documentation or information

We will keep this information until:

— you tell us you no longer require our services or 3 years whichever is shorter.

When you use our Services

Bank details and / or card information.

Information required in relation to the services provided e.g. client management, business accounts, email access.

We ask for this:

— to take payment

— to carry out the specific tasks you have required us to do so

We will keep this information until:

— you tell us you no longer require our services or 3 years whichever is shorter

Who we share your personal information with

We may share your name and address details with other agencies assisting us in the provision of services to you. For more information please email us at extrahours257@gmail.com . This data sharing enables us and them to provide you with the Services that you have requested. We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.

Marketing                                                         

We may send you information about the services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone or text message (SMS). If you have agreed to being contacted in this way, you can unsubscribe at any time by contacting us at extrahours257@gmail.com.    

 

It may take up to 14 days for this to take place. For more information on your rights in relation to marketing, see 'Your Rights’ below.

Your Rights

Under the General Data Protection Regulation, you have a number of important rights free of charge.  For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:

  • Email or write to us,

  • Let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill).

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy policy was published on 04/09/2019 and last updated on 05/06/2020. We may change this privacy policy from time to time.

How to contact us

Please contact us, if you have any questions about this privacy notice or the information, we hold about you.

If you wish to contact us, please send an email to extrahours257@gmail.com  

© 2019 by Twenty5seven

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Twenty5seven

58 Blakewater Road

Clitheroe
BB7 2FT

United Kingdom

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